A new standard for digital electricity services.
Powering a Smarter Customer Experience.
Discover a more connected way to navigate electricity services, manage requests, access service information, and find the support you need.
Essential services
Everything you need, without the queue.
Clear routes to the services customers use most, each with what you'll need and what happens next.
Browse all services- 01
New connections
Supply for new homes and businesses.
- 02
Metering
Inspections, prepaid support and readings.
- 03
Billing
Statements, charges and tariff questions.
- 04
Relocations
Move a meter or service line safely.
Fault reporting & tracking
Report it once. Follow it to the end.
Every submission gets a reference number you can look up any time — from first report to resolution.
Example timeline · Sample
- Submitted
Report received with reference ECGC-SAMPLE-1031
- In Review
Location and details checked
- In Progress
Crew assigned to the area
- Resolved
Fault cleared and confirmed
Service information
Updates, at a glance.
Illustrative examples only — not live outage information.
Customer account
Your requests, notifications and settings — together.
Preview the account experience with sample information while sign-in is being connected.
Energy-saving guidance
LED
Switching to LED bulbs is one of the simplest ways to use less electricity at home.
Read energy insights →How the platform works
Choose a service
Find what you need in the directory or report a fault directly.
Submit your details
Validated forms keep things simple and give you a reference number.
Follow progress
Look up your reference to see status, updates and next steps.
Is this an official ECG website?+
No. ECG Connect is an independent design-challenge concept. It is not operated by or affiliated with the Electricity Company of Ghana.
Where do my submissions go?+
Submissions are stored only in this browser so you can track them here. Nothing is sent to ECG or any utility.
How do I track a request?+
Use the reference number shown after you submit, on the Track Request page or in the dashboard.
Are the service updates live?+
No. All service updates are illustrative examples and do not describe real outages or conditions.
Ready when you are.
Explore services, report a fault, or find support in a few clear steps.