About this concept
Designing a calmer way to get electricity help.
ECG Connect explores how customers could find services, report problems and follow progress with less friction.
Independent Concept Project — Not an Official ECG Service. It is an independent design challenge and is not affiliated with, endorsed by, or operated by the Electricity Company of Ghana.
Purpose
Bring scattered service tasks — faults, requests, updates and support — into one clear, connected experience.
Customer goals
Fewer steps, plain language, a reference for everything, and honest information about what's happening.
Design principles
Clarity over decoration, accessibility by default, restrained motion, and transparency about sample data.
What works today
Navigation, search, filters, form validation, reference numbers and request lookup all work — submissions are stored only in your browser. Account sign-in, real service updates and delivery to a utility are not connected.