Connections
New service connection
Apply for electricity supply to a new home or business premises.
You'll need
- ›Proof of property ownership or tenancy
- ›Valid ID
- ›Site plan or location description
Customer services
Find the right service, fast.
Search the directory, check what you'll need, and take the next step.
Connections
Service relocation
Move an existing meter or service line to a different position.
You'll need
- ›Existing service details
- ›Reason for relocation
Metering
Meter inspection
Request a check for a faulty, damaged or irregular meter reading.
You'll need
- ›Meter location
- ›Description of the issue
Metering
Prepaid meter assistance
Get help with token loading errors or prepaid meter displays.
You'll need
- ›Description of the error shown
Billing
Billing enquiry
Ask about charges, statements or tariff information on your account.
You'll need
- ›Billing period in question
Faults
Report a power fault
Tell us about outages, sparking cables, damaged poles or streetlights.
You'll need
- ›General location
- ›What you can see
Faults
Track a request
Check the status of something you've already submitted on this portal.
You'll need
- ›Your reference number
Account
Account and profile
Manage contact details, notifications and service preferences.
You'll need
- ›Account access